Exchange, Return, Alteration & Store Policies

At Jameelah Boutique, we are committed to providing products of the highest possible quality and ensuring that every item reaches our clients in excellent condition. Due to the different nature of our Ready-to-Wear, Made-to-Measure, and Haute Couture collections, all orders are subject to the following policies:

1. Ready-to-Wear Products

Eligibility for Returns and Exchanges

Ready-to-Wear items may be returned or exchanged within 14 days from the date of purchase.

Conditions for Returns and Exchanges

To be eligible for a return or exchange, the item must:

• Be unused, unworn, unwashed, and unaltered.
• Be in its original condition with all tags, packaging, and accessories included.
• Be accompanied by the order number or proof of purchase.

Size Exchange

Ready-to-Wear items may be exchanged once only for another size of the same design and color within 2 days from the date of delivery, subject to the following conditions:

• The requested size must be available in stock.
• The client is responsible for all return and re-shipping costs.
• Items that have already been exchanged cannot be exchanged again.

2. Haute Couture & Made-to-Measure Products

• An order may be cancelled or changed on the same day the order is placed only, provided that production has not started and the fabric has not been purchased or allocated.
• Once work on the garment has begun or the fabric has been sourced, the client is no longer entitled to cancel, exchange, or return the order, even if the request is made on the same day.
• All Haute Couture and Made-to-Measure garments are non-returnable and non-exchangeable, as they are specially produced according to the client’s individual requirements and measurements.
• If an alteration is required, the request will be reviewed and accepted only where the alteration is technically possible and approved by Jameelah Boutique.

3. Non-Returnable and Non-Exchangeable Products

Returns or exchanges will not be accepted for:

• All Haute Couture and Made-to-Measure garments.
• Products that have been altered, customized, or personalized at the client’s request.
• Products showing signs of wear, damage, misuse, or improper handling after delivery.

4. Refunds

If a manufacturing defect or an error attributable to Jameelah Boutique is confirmed and a suitable replacement cannot be provided, the purchase amount will be refunded using the original payment method.

Any refund is subject to approval and will only be processed after the returned product has been received and inspected.

5. Inspection of Returns and Exchanges

Jameelah Boutique reserves the right to request that any product be returned for inspection before approving a return or exchange.

Submitting a return or exchange request, or returning an item, does not constitute final approval. All products are subject to inspection to verify compliance with this policy before a final decision is made.

6. Shipping Costs

• Where a return or exchange is approved due to a manufacturing defect or an error by Jameelah Boutique, the Boutique will bear the related shipping costs.
• For size exchanges, the client is responsible for all return and re-shipping costs.

7. Shipping & Delivery

The delivery timeframe begins from the moment the client is notified that the “dress is ready for shipping.”

Delivery may be delayed during peak periods or due to circumstances related to the shipping company. Jameelah Boutique shall not be responsible for delays beyond its control once the order has been handed over to the shipping carrier.

8. Customs Duties & Taxes

Customs duties, import taxes, and any governmental fees imposed by the destination country are not included in the purchase price and shall be borne entirely by the client.

9. Contact Us

To submit a return or exchange request, or for any inquiries regarding this policy, please contact Jameelah Boutique Customer Service within the applicable timeframe and provide:

• Order number.
• Reason for the request.
• Clear photographs of the product, where required.

Quality Inspection & Acknowledgment of Receipt

Boutique Collection

The client’s collection and acceptance of the dress from the Boutique shall constitute final acknowledgment that she has personally inspected the garment carefully and confirmed that it conforms to the agreed specifications and is received in satisfactory condition.

Online Orders

For online orders, the client is granted a period of 48 hours from receipt to inspect the item.

Any complaint regarding the condition of the garment must be submitted through the Atelier’s WhatsApp within this period.

Privacy & Confidentiality

Jameelah Boutique is committed to protecting clients’ personal information and measurements.

We also take appropriate measures to ensure the security of financial transactions through SSL encryption and maintain strict confidentiality regarding the details of bridal gowns, evening gowns, measurements, and custom designs.

Product Pricing & Typographical Errors

In the event of a pricing, typographical, or listing error, Jameelah Boutique reserves the right to cancel the affected order.

If payment has already been made, the amount paid for the cancelled order will be refunded in full to the client.

Limitation of Liability

To the extent permitted by applicable law, the maximum financial liability of Jameelah Boutique in connection with any claim or dispute relating to a purchased garment shall not exceed the total amount actually paid by the client for the garment that is the subject of the claim or dispute.

Garment Care & Dry Cleaning Disclaimer

Jameelah Boutique shall not be responsible for any damage occurring to a garment after it has been received by the client where such damage results from misuse, improper handling, incorrect care, or the garment being sent to an unsuitable or non-specialized dry-cleaning provider.

Clients are advised to follow the garment’s care instructions and use a professional cleaner experienced in handling delicate, couture, bridal, and eveningwear garments.

Collection, Alterations & Storage of Garments

Complimentary Alteration Period

For Haute Couture garments, the client’s entitlement to complimentary alterations expires 30 days from the date of receipt stated on the invoice.

Any alteration requested after this period may be subject to additional charges and will depend on the feasibility of the requested alteration.

Uncollected / Abandoned Items

If the client fails to collect her garment within 60 days from the notified collection/receipt date, Jameelah Boutique reserves the right, subject to applicable law, to treat the garment as an uncollected item and take such action as may be legally permitted in relation to its storage or disposal.